Six Sigma Documentation Kit

Most organizations manage the documentation in a hierarchy. Various types of documents including:

Quality Manual: The Quality Manual is the highest-level document that describes the organization’s QMS (Quality Management System). In other words, it outlines the operation and processes in an organization.

Procedures: Procedures are at the second level and specify the activities to be performed. Furthermore, it clearly states the roles and responsibilities of various personnel to accomplish the task.

Work Instructions/SOPs: Work instructions basically contain step-by-step descriptions of how to perform a task.

Records: Records provide objective evidence that the data collected of the product and processes. It gives confidence that the QMS is effective in the organization.